Last updated: 20 October 2026.

This Privacy Policy explains how DenZen collects, uses, discloses, transfers, and protects personal information when people use our website, application form, waitlist, member community, swap process, messaging, concierge support, volunteer programs, and related services.

1. Who we are

DenZen is operated by Rajiv Elakkara Pathayapura, a sole trader, ABN 47 786 804 380. In this policy, “DenZen”, “we”, “us”, or “our” refers to that operator.

If DenZen is bound by the Privacy Act 1988 (Cth), we will handle personal information in accordance with the Australian Privacy Principles. Even where DenZen is not strictly required to comply, we aim to handle personal information carefully and transparently.

2. Personal information we collect

We may collect personal information directly from you, automatically through our website or systems, from other members, from referrers, from volunteers or community team members, or from service providers.

Information you provide may include:

• Name.
• Email address.
• Australian mobile number, country code, normalized phone number, and preferred contact channel (SMS or WhatsApp).
• Home address, city, country, suburb, region, and address lookup details.
• Application answers, including home use, bedrooms, bathrooms, home features, hosting availability, upcoming travel intentions, referral source, invite code, and consent choices.
• Profile details, photos, home descriptions, home guides, house rules, access instructions, availability, stay requests, stay approvals, cancellation details, reviews, messages, support requests, and incident reports.
• Records of agreed incident reimbursements or other incident costs, where relevant. During the Launch Period, founding members pay no membership or service fees and members handle cleaning themselves; DenZen does not charge a cleaning fee or hold guest deposits.
• Identity, fraud prevention, or verification information if we introduce identity checks.
• Communications with DenZen, including email, SMS, WhatsApp where you select it as your preferred contact channel, forms, calls, support messages, survey responses, and feedback.
• Volunteer, ambassador, or community role information if you help DenZen as part of a team.

Information collected automatically may include:

• Device type, browser, operating system, IP address, approximate location, pages viewed, referring pages, timestamps, form interactions, cookies, analytics identifiers, and similar technical data.